Privacy Policy
Privacy Policy & Data Protection Guidelines
Last updated: September 20, 2024
We deeply value your privacy and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, and share your data when you engage with our services. It also outlines your rights regarding privacy and the legal protections in place to safeguard your information. Our goal is to ensure complete transparency so that you can use our services with confidence.
Your trust is our priority, and we follow strict security measures and ethical data-handling practices to protect your personal details. By understanding these policies, you can make informed decisions about how your data is used while benefiting from a secure and seamless experience.
Understanding Key Terms and Definitions
Clarification
Words with capitalized initials carry specific meanings as outlined in this section. These definitions remain consistent, whether the terms are used in singular or plural form. Understanding these terms ensures clarity and helps you navigate our policies with confidence.
Definitions
In this Privacy Policy, the following terms and explanations apply. These definitions provide clarity and ensure you fully understand how your information is handled, helping you make informed decisions about your privacy.
- User Account – A personalized account created for you to access and utilize specific features of our services.
- Business Affiliate – Any organization that owns, controls, or is under shared control with another entity. “Control” implies owning at least 50% of voting shares or equivalent authority.
- Company – Referred to as “We,” “Us,” or “Our,” this term represents Shakeshackmenus, the provider of the service.
- Cookies – Small digital files stored on your computer, phone, or tablet by a website to remember your browsing preferences and enhance user experience.
- Location – This policy applies under the legal jurisdiction of Arkansas, United States.
- Device – Any technology that can access our service, including computers, smartphones, and tablets.
- Personal Information – Any data that can be used to identify you, directly or indirectly.
- Our Services – Refers to the Website and its features, functionalities, and content.
- Service Partner – Any company or individual authorized by us to process data, offer support, or enhance the service experience on our behalf.
- Third-Party Social Platforms – Social media sites or external services that allow users to log in, interact, or integrate with our platform.
- User Activity Data – Information automatically collected when you use our services, such as website interactions, visit durations, and browsing behaviors.
- Official Website – The online platform accessible at shakeshackmenus.us.
- You (User) – The individual or entity utilizing our services, whether as a personal user or a representative of a company or organization.
How Your Personal Data is Collected and Used
Classifications of Collected Data:
Personal Data
When you interact with our services, we may request specific details that help us identify or communicate with you. This personal information enhances your experience and ensures a secure and tailored service. The data we collect may include, but is not limited to:
- Email Contact – Your active email address for communication and account-related updates.
- Full Name – Your first and last name to personalize interactions.
- Phone Contact – A valid phone number for support, verification, or service updates.
- Location Details – Your residential address, including state, province, city, and ZIP/postal code, to ensure accurate service delivery.
- User Activity Data – Insights gathered from your interaction with our services, such as browsing patterns, visit duration, and engagement metrics.
User Activity Information
To enhance your experience and improve our services, we automatically gather certain information when you interact with our platform. This helps us understand usage patterns, optimize performance, and ensure security.
1. Automatic Collection of Activity Data:
When you use our services, some data is collected automatically. This includes details such as:
- Your device’s Internet Protocol (IP) address
- Browser type and version
- Pages you visit on our website
- Date, time, and duration of your visit
- Unique device identifiers and system diagnostics
2. Data Collected from Mobile Devices:
If you access our services through a mobile device, we may collect additional details, including:
- Type of mobile device used
- Unique mobile device ID
- Mobile device’s IP address
- Operating system and browser type
- Other diagnostic and performance-related data
3. Information Sent by Your Browser:
Every time you visit our website, your browser automatically shares specific details with us. This includes general browsing data and technical information that helps us optimize your experience across different devices.
Third-Party Social Network Data
To enhance accessibility, we offer you the option to create an account and log in using various third-party social media platforms, including:
1. How We Collect Data from Social Media Logins?
If you choose to register or sign in through any of these platforms, we may access certain personal details already linked to your social media account. This may include:
- Your Name – As listed on your social media profile.
- Email Address – The email associated with your account.
- Activity Data – Interactions and preferences on the platform.
- Contact List – If available and permitted by the platform.
2. Sharing Additional Information:
Beyond the basic details, you may also choose to share extra information with us through your social media account. If you decide to provide this data during registration or at a later stage, you are granting us permission to collect, store, and use it in compliance with this Privacy Policy.
How We Use Cookies and Digital Tracking?
We use cookies and similar tracking tools to enhance your experience, track activity, and improve our services. These technologies help store essential data, optimize functionality, and provide a seamless user experience.
1. What Are Cookies & Tracking Technologies?
Cookies are small files stored on your device that help websites recognize and remember your preferences. We also use:
- Browser Cookies – Small data files placed on your computer or mobile device.
- Web Beacons (Pixel Tags, Clear GIFs) – Tiny electronic files in emails and web pages that track interactions.
- Scripts & Tags – Tools that gather information to improve website functionality.
You can control cookie settings through your browser, but disabling cookies may affect certain website features.
2. Types of Cookies We Use:
We use Session Cookies (deleted when you close your browser) and Persistent Cookies (remain on your device for a set period). These help improve your experience in different ways:
Necessary / Essential Cookies (Session-Based):
- Purpose: Ensure core functionalities like secure logins and fraud prevention.
- Why It Matters: Without these, some website features won’t work.
Cookie Policy / Consent Cookies (Persistent):
- Purpose: Store whether you accepted our cookie policy.
- Why It Matters: Prevents repetitive cookie consent pop-ups.
Functionality Cookies (Persistent):
- Purpose: Remember your preferences, such as language settings or login details.
- Why It Matters: Enhances convenience by saving your custom settings.
3. Managing Your Cookie Preferences:
You can adjust your browser settings to accept, block, or delete cookies. However, disabling some cookies may limit website functionality.
For more details, refer to our Cookies Policy or check the Cookies Section in our Privacy Policy.
Why This Matters?
We use cookies responsibly to ensure a safe, optimized, and personalized browsing experience while respecting your privacy.
Purpose of Collecting Your Data
We collect and use your personal data for the following essential purposes:
1. Providing & Enhancing Our Services:
- We utilize your data to ensure seamless access to our services and monitor usage for continuous improvement.
2. Managing Your Account:
- Your data helps us maintain your registration, grant you access to exclusive features, and enhance your experience as a registered user.
3. Fulfilling Contracts & Transactions:
- If you purchase products or services from us, your data ensures smooth order processing, compliance, and contract execution.
4. Communicating With You:
- We may contact you through email, phone, SMS, or push notifications to provide updates, security alerts, and important service-related information.
5. Keeping You Informed:
- You may receive news, promotions, and offers similar to what you’ve previously purchased or inquired about—unless you opt out.
6. Handling Your Requests:
- We use your information to respond to your inquiries, requests, and customer service needs efficiently.
7. Business Restructuring & Transfers:
- In case of mergers, acquisitions, or restructuring, your data may be included in the transferred assets while ensuring compliance with legal requirements.
8. Research & Improvement:
- We analyze usage patterns, improve service quality, assess promotional campaign effectiveness, and enhance user experience.
How We Share Your Information?
We may share your personal data in the following cases:
With Service Providers
- Trusted third-party providers may access your data for service improvements, analytics, and customer support.
During Business Transactions
- If our company undergoes a merger, sale, or financial acquisition, your data may be transferred while maintaining its protection.
With Affiliates & Partners
- We share data with affiliated companies and business partners to provide relevant offers, products, or promotions.
With Other Users & Public Interactions
- If you engage in public forums, other users may view your name, profile, and shared content.
With Your Consent
- We will only share your information for additional purposes if you explicitly approve.
Our Policy on Data Retention
We value your privacy and security, ensuring that your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy. Our approach to data retention is based on transparency, compliance, and user trust while maintaining the highest standards of security and accountability.
How Long Do We Keep Your Data?
- We retain your personal data only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- If your data is no longer required, we either securely delete or anonymize it to prevent unauthorized access.
Why Do We Retain Your Information?
Your data is stored for multiple essential reasons, including:
Providing seamless access to our services. Meeting legal and regulatory requirements. Resolving potential disputes and improving security. Enhancing our products, services, and user experience.
When & How Is Your Data Removed?
- Once your data is no longer necessary, we ensure its secure deletion, anonymization, or restricted access to protect your privacy.
- In cases where legal or regulatory retention periods apply, we retain the data only for the required duration before removing it responsibly.
Your Control Over Your Data:
We empower you with full control over your personal information:
You can request data deletion if it’s no longer necessary for service usage. You have the right to manage or modify your stored data at any time.
Commitment to Your Privacy:
Our data retention policy aligns with industry standards, ensuring your information remains protected, private, and used responsibly.
How Your Data is Shared & Stored?
We take your privacy and security seriously, ensuring that your personal data is handled with the utmost care. Our commitment is to responsibly store, manage, and transfer your data while maintaining transparency and security at every step.
How We Handle Data Transfers:
- Your data may be transferred, stored, or processed on secure servers located in different regions to provide seamless service and compliance with legal requirements.
- We only share your information when necessary, such as for service operations, legal obligations, or business transactions.
- If your data is transferred to a different country, we follow strict security protocols to protect it against unauthorized access.
Where & How Your Data is Stored:
- Your information is stored on secure, encrypted servers designed to prevent breaches and unauthorized access.
- We use industry-standard safeguards, including firewalls, encryption, and access control mechanisms, to protect your personal data.
- Retention periods are carefully managed, ensuring that data is stored only as long as necessary for its intended purpose.
Who Has Access to Your Data?
Your personal data is never sold or misused. It may be shared only with:
Authorized service providers: assisting with technical support, payment processing, or customer service.
Legal authorities: when required for compliance, security, or fraud prevention.
Affiliated businesses or partners: helping to enhance your experience.
Your Rights & Control: We believe in giving you control over your personal data.
You can request data access, corrections, or deletions at any time.
You will always be informed if there are any significant changes regarding how your data is stored or shared.
Our Commitment to Privacy & Security:
We implement strong encryption, compliance measures, and ethical practices to ensure your data is stored and shared responsibly. Your trust is our priority.
How to Remove Your Personal Data?
We respect your right to privacy and provide you with full control over your personal data. If you decide to delete your information, we ensure a transparent, secure, and hassle-free process to help you manage your data effectively.
Your Right to Data Deletion:
You have the right to request the removal of your personal data from our systems at any time. Whether you want to close your account, erase specific details, or withdraw consent, we make it simple and straightforward.
How You Can Request Data Deletion:
To remove your personal data, follow these steps:
1)Submit a Request – Contact us via email or through your account settings to request deletion.
2)Identity Verification – For security reasons, we may ask for identity confirmation before processing your request.
3)Processing Your Request – Once verified, we initiate the deletion process and provide a confirmation.
4)Final Confirmation – You will receive an update once your data has been successfully removed.
What Happens When Your Data is Deleted?
Your personal information will be permanently removed from our active systems.
Some data may be retained in secure backups for legal, security, or compliance reasons.
If you have shared data with third-party services, we recommend checking their policies for further deletion options.
Exceptions to Data Deletion:
There are certain situations where we may need to retain some of your data: To comply with legal or regulatory requirements. If data is required for fraud prevention or security purposes. For transaction history that is necessary for record-keeping.
Stay in Control of Your Privacy:
We prioritize your privacy and ensure that you have the right tools and knowledge to manage your data as you see fit. If you need assistance, our support team is always available to guide you through the process.
Your data, your choice – and we’re here to make it easy, secure, and transparent.
How We Share Your Data:
We value your trust and are committed to handling your personal information responsibly. In certain situations, we may share your data to improve your experience, ensure compliance with legal obligations, or enhance the functionality of our services. Below is a clear breakdown of when and why we may share your information.
1. With Service Providers
We collaborate with trusted third-party companies that help us deliver and optimize our services. These partners may assist with:
- Website maintenance and performance improvements
- Customer support and user experience enhancements
- Data analysis to improve our offerings
2. For Legal and Compliance Purposes
In cases where we are legally required to do so, we may disclose your information to:
- Comply with laws, regulations, or government requests
- Protect against fraud, security threats, or harmful activities
- Enforce our policies and safeguard our platform
3. During Business Transfers
If we undergo a merger, acquisition, or business restructuring, your data may be transferred as part of the transition to ensure service continuity.
4. With Your Consent
We will always seek your explicit permission before sharing personal information beyond the necessary cases outlined above.
Children’s Privacy – Our Commitment to Safety
We take the privacy and security of children very seriously. Our services are designed for general audiences and are not intended for individuals under a certain age. Below is a clear, step-by-step breakdown of how we protect children’s privacy while ensuring compliance with ethical and legal standards.
1)We Do Not Intentionally Collect Data from Children
We do not knowingly collect, store, or process personal information from users who are considered minors under applicable laws. If a child accidentally shares personal details, we take immediate action to remove the data and prevent any further collection.
2) Parental Guidance is Encouraged
We strongly advise parents and guardians to:
✅ Supervise their child’s online activity.
✅ Educate them on safe internet practices.
✅ Use parental control tools to limit access to age-inappropriate content.
If you believe that your child has shared personal data with us, we encourage you to contact us immediately so we can take appropriate action.
3) Compliance with Legal Standards
We strictly follow all regulations designed to protect children’s online privacy, including but not limited to:
🔹 COPPA (Children’s Online Privacy Protection Act)
🔹 GDPR-K (General Data Protection Regulation for Kids)
🔹 Any other relevant regional laws governing child data protection
These laws help ensure that children’s personal data is never misused, shared, or stored unnecessarily.
4) How We Handle Unintentional Data Collection
If we discover that a child has provided us with personal information, we take the following immediate steps:
🔹 Delete the data from our systems.
🔹 Restrict further interactions from the account.
🔹 Notify the parent/guardian if contact information is available.
We remain committed to acting swiftly and responsibly in such cases.
5) Our Dedication to a Safe Digital Space
Our goal is to create a secure, trustworthy, and family-friendly online experience. We continuously improve our policies and safeguards to protect all users, especially children.
Your child’s safety and privacy are our top priorities.
Updates to Our Privacy Policy
We are committed to keeping you informed about how we handle your data. As laws evolve and technology advances, we may update this Privacy Policy to reflect these changes. Below is a clear, step-by-step breakdown of how and why we make updates, ensuring transparency and trust.
Why We Update Our Privacy Policy:
We may revise our Privacy Policy for several reasons, including:
✅ Compliance with new privacy laws and regulations.
✅ Enhancing security measures to better protect your data.
✅ Improving transparency in how we collect, use, and store information.
✅ Adapting to changes in our services, features, or business operations.
These updates help us maintain a secure and user-friendly experience for all.
2) How We Notify You About Changes
Whenever we update this Privacy Policy, we ensure that you stay informed through:
A visible notice on our website.
An email notification (if applicable).
Updates within our platform or services.
We encourage you to review our Privacy Policy regularly so you’re always aware of any changes.
3) Your Rights & What You Need to Do:
When we update our Privacy Policy, you have the right to:
Review the changes and understand how they affect you.
Continue using our services: if you agree with the updates.
Contact us: if you have any concerns or need clarification.
If you do not agree with the updated policy, you may have the option to adjust your privacy settings or discontinue using our services.
4) Keeping Your Data Safe & Secure
Our commitment to your privacy remains unchanged. No matter how our policy evolves, we ensure that:
Your data is always protected with strong security measures.
We remain transparent about how we use and store your information.
We comply with all relevant privacy laws and industry best practices.
5) Need More Information? We’re Here to Help!
If you have any questions or concerns about our Privacy Policy updates, feel free to reach out to our support team. Your trust is our priority, and we’re always here to assist you.
Your privacy, your control! Stay informed, stay secure, and enjoy a hassle-free experience with our services.
Contact Us
Get in Touch – We’re Here to Help!
Your feedback, questions, and concerns matter to us. Whether you need assistance, have inquiries about our services, or want to understand our privacy policies better, we’re always ready to assist you. Below is the best way to reach us:
We strive to respond as quickly as possible to ensure you have a seamless experience with our services.
2) When to Contact Us
You can contact us for: Questions about our privacy policy and how we handle your data. Support regarding your account or any service-related issues. Suggestions, feedback, or business inquiries. Reporting any security concerns or fraudulent activities.
Our team is dedicated to ensuring you receive clear and helpful responses to all your queries.
3) Your Privacy & Security Matter
If your inquiry is related to privacy or data protection, rest assured that we take your concerns seriously. We follow all necessary security measures to protect your personal information and comply with relevant privacy laws.
4) Fast & Reliable Customer Support
We understand the importance of getting quick and effective solutions. Our team works hard to ensure that every concern is addressed with professionalism and efficiency.
5) Stay Connected & Updated
For the latest updates, announcements, and policy changes, be sure to visit Shakeshackmenus.us regularly. We believe in transparency and keeping our users informed.
Your satisfaction is our priority! Don’t hesitate to reach out—your questions and feedback help us improve and serve you better.